Hi
Welcome to Sony Community!
The SVS1512S1ES is a non-US model thus we have no information about this unit. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.
Regards,
Jen
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.