Hi BogartH063,
Welcome to Sony Community!
The pre-installed software on your laptop can be retrieved when you use the VAIO recovery disc. The SVE15117FGW is a non-US model thus we have no information about this unit. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.
Regards,
Jen
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